Shipping Policy

Effective date: September 17, 2026

1. Where we ship

We ship to the countries offered at checkout: the United States, Canada, the United Kingdom, Germany and the rest of the European Union. The checkout shows the shipping charge for your country before you pay.

2. Shipping charges

United States: $4.95 for a single pen; shipping is included with the three- and six-pen bundles. Other countries: the charge is calculated and shown at checkout in the local currency. Optional add-ons accepted after the checkout travel in the same parcel at no extra shipping charge.

3. Processing time

Orders are processed and dispatched within two business days after acceptance. During holidays or unusually busy periods dispatch may take a little longer; we will let you know by e-mail if it does.

4. Tracking

Every order is sent with tracking. The tracking details are e-mailed to you once the parcel is dispatched, and you can follow it at any time on the Order tracking page using your order number, tracking number or e-mail address.

5. Estimated delivery times

Estimates in business days from dispatch, for standard shipping:

These are estimates, not guarantees. Customs processing, weather, carrier hand-overs or strikes can add time and are outside our control.

6. Your delivery address

Please enter a complete, accurate address and a phone number the carrier can use. We are not responsible for parcels delayed, lost or delivered to the wrong place because of an incomplete or incorrect address. If you spot an address error after ordering, e-mail us immediately; we can change it only before dispatch.

7. Late, lost or damaged parcels

If the tracking page shows no movement for more than 10 business days, or a parcel has not arrived 10 business days after the estimate above, e-mail support@orivellehq.com with your order number and we will open an enquiry with the carrier and, if the parcel is lost, send a replacement or refund you in full.

If a parcel arrives damaged, e-mail us within 14 days of delivery with your order number and clear photos of the item and the packaging; we will send a free replacement or a full refund — you do not need to send the damaged item back unless we ask for it.

The carrier's delivery confirmation counts as proof of delivery, even without a signature. If a parcel is marked delivered but you cannot find it, check with neighbours and your local depot first, then contact us within 7 days so we can investigate.

8. Customs duties and import taxes

Depending on the destination, parcels may be subject to import duties, taxes or handling fees charged by your country's customs authority. These are set by that authority, are not included in our prices unless the checkout says so, and are your responsibility. If a parcel is refused or abandoned because such charges were not paid, we can refund the product price only once the parcel has been returned to us, less any return costs charged to us.

9. Contact

[COMPANY NAME] LIMITED, [REGISTERED OFFICE ADDRESS], Hong Kong
E-mail: support@orivellehq.com
Phone: +1 (970) 464-8577
Effective date: September 17, 2026